AFTER-SALE SERVICES
1: All items come with 1 year warranty;
2: During warranty period, our factory will offer free service for
replacement;
3: Beyond warranty,we can also offer spare parts and maintenance
with paid service4:
Technical support will be offered through all the after-sales
service.
Our survice
1. We provide 2% spare part for free;
2. We provide OEM and ODM service;
3. All items come with 2 years warranty;
4. We provide our lock ,your safety and satisfaction
5. Technical support will be offered through all the after-sales
service.
6. During warranty period, our factory will offer free service for
replacement;
7. Beyond warranty, we can also offer spare parts and maintenance
with paid service;
8. We have sent our locks to BE/ES warehouse, which will save a lot
of transport cost for our
FAQ
Q1. Is your company a factory or a trading company?
A: we are a factory mainly manufacturing smart locks.
Q2:What is your MOQ?
A: MOQ is 1 piece
Q3:Can it be customized / OEM / OEM acceptable?
A: Yes, we can help to print your logo on the lock and OEM/ODM
service are welcome.
Q4:What's the delivery time?
A: Sample within 2 workdays, quantity order takes about 7~15 days.
Q5:What should do when battery is run out?
A: There has low battery alarm. You can still use the card open
about200 times when it alarms. If it is out of power, you can use
backup key to open the door or use power bank to charge it to open
and then change the batteries then.
Q6:How can you make a difference from other suppliers?
A: We have enjoyed more than 15 years of rapid development together
with our customers.We know our customers' need as well as
themarket's developing trend.And we have our own prefessional
installation team, fully understand any problems happens during the
installation ofthe door lock,and we have the way to solve any
problems that happens in the installation or use.
