FAQ
Q1: Is your company a manufacturer or a trading company?
A: ELA is a smart lock manufacturer that integrates research,
development, production, and sales. Our key products are Smart
Locks, Hotel Locks, Digital Door Locks, Fingerprint Locks, and WiFi
Locks.
Q2: Can you assist with product design?
A: Certainly! We offer OEM/ODM services, including personalized
device logos, packaging, and custom hardware and software solutions
to meet your market needs.
Q3: How do you stand out from other suppliers?
A. Our R&D team boasts over 29 years of expertise.
B. Our rigorous QC and R&D departments ensure every product
adheres to strict quality standards. You can buy from us with full
assurance.
Q4: What is your minimum order quantity (MOQ)?
A: Our MOQ is just one unit. We always provide comprehensive
support to our customers to accommodate their diverse needs.
Q5: How long is your warranty period?
A: We offer a standard warranty of 12 months, with options to
extend the warranty according to your specific needs.
Q6: What payment terms do you accept for large orders?
A: Typically, we require a 30% T/T deposit, with the remaining
balance payable before shipment. For smaller amounts, we also
accept Western Union and PayPal.
